Privacy Notice
Effective Date: 1 June 2026
Vula Risk is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and other applicable laws.
1. Information We Collect
We may collect and process the following personal information:
- Full names and contact details
- Identity or registration numbers
- Physical and postal addresses
- Email addresses and telephone numbers
- Employment and business information
- Financial or insurance-related information
- Information obtained during investigations, assessments, or risk-related services
- Website usage data collected through cookies and analytics tools
2. How We Use Your Information
Your personal information may be used for:
- Providing investigation, risk management, and consulting services
- Verifying identity and conducting due diligence
- Communicating with clients and stakeholders
- Complying with legal and regulatory obligations
- Managing contracts and service delivery
- Improving our website, services, and customer experience
- Preventing fraud, unlawful activity, or security breaches
3. Sharing of Information
We may share personal information with:
- Employees, contractors, and authorised representatives
- Legal, regulatory, or law enforcement authorities where required by law
- Service providers assisting with IT, administration, or professional services
- Insurers, attorneys, auditors, or other professional advisers
- Third parties where consent has been obtained or where legally permitted
We do not sell personal information to third parties.
4. Security of Information
Vula Risk takes reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. While every reasonable effort is made to protect information transmitted electronically, we cannot guarantee absolute security of electronic communications or data transmissions.
5. Retention of Information
Personal information will only be retained for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes, or enforce agreements.
6. Cookies and Website Usage
Our website may use cookies and similar technologies to improve user experience and gather website usage statistics. Users may adjust browser settings to refuse cookies, although certain website functions may be affected.
7. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction or deletion of inaccurate information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
8. Third-Party Websites
Our website may contain links to external websites. Vula Risk is not responsible for the privacy practices, content, or security of third-party websites.
9. Confidentiality of Communications
Electronic communications and attachments sent by Vula Risk may contain confidential or legally privileged information intended solely for the designated recipient. Unauthorised use, disclosure, copying, or distribution is prohibited.
10. Changes to This Privacy Notice
We reserve the right to amend this Privacy Notice from time to time. Updated versions will be published on our website.
11. Contact Details
For any privacy-related queries or requests, please contact Vula Risk at franz@vulainv.co.za or +27 81 585 3247.
If you are dissatisfied with the handling of your personal information, you may contact the Information Regulator of South Africa at www.justice.gov.za/inforeg.